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1.3 Troubleshooting

1.3 Troubleshooting​

1.3.1 Is the Metaverse platform compatible with my device?​

To ensure a smooth and enjoyable user experience on the Mext Platform, it is important to assess whether your laptop meets the minimum resource requirements, even though the platform has been optimized and does not heavily rely on game resources. The platform operates within a 3D environment, necessitating adequate hardware resources.

To determine if your device is compatible with the Metaverse, it is essential to verify the following factors:

Minimum hardware requirements:

  • Processor: Intel i5 or AMD Ryzen 5, with a clock speed of 2.5 GHz or higher
  • Memory: 8 GB RAM or an equivalent configuration
  • Graphics: Integrated graphics card with UHD capability, preferably supplemented with a dedicated graphics card from Nvidia or AMD.

To test your laptop's hardware capabilities, you can utilize the following online tools:

Network requirements

Furthermore, a stable network connection is crucial for seamless performance within the Metaverse. Consider the following network recommendations:

  • Download speed: Minimum of 10 Mbps (Megabits per second)
  • Upload speed: Minimum of 2 Mbps

To evaluate your Wi-Fi speed, you can visit the following website:

Video/Audio calls (WebRTC)

In addition, if you plan to engage in video and audio calls using WebRTC technology, it is advisable to test your settings beforehand. You can use the following tool for this purpose:

Please note that the final two tests mentioned on the Twilio website, "Video: Test Group Room with Turn" and "Video: Test Group Room without Turn," are not mandatory for the assessment.

Browsers

For optimal, secure navigation and to take advantage of the latest technologies, we recommend you use the latest version of the following browsers: CHROME 2, EDGE 3 and FIREFOX.

Please be aware that:

  • SAFARI is not recommended
  • INTERNET EXPLORER does not work with our platform

Check Firewalls

If you are using a company laptop, it is important to ensure that there are no firewalls or restrictions in place that may prevent you from using external software. Many companies have security measures in the form of whitelists, which specify the software that can be installed or accessed on company devices.

Mobile APP

To access with mobile phone, we recommend downloading Mext Metaverse APP for both Android and iOS devices.

• To download iOS version, https://apps.apple.com/fr/app/mext-metaverse/id6446770778

• To download Android version, https://play.google.com/store/apps/details?id=com.borrelli.mext\&hl=fr\&gl=US

Experience the immersive world of the Metaverse right from your mobile device and stay connected wherever you go.

1.3.2 The Metaverse page isn’t loading on my device: How can I fix it?​

If you are experiencing difficulty loading the page on your device, it is crucial to verify if your device and network are prepared for the Metaverse experience [Link to Is the Metaverse platform compatible with my device/computer?]

If you still face problems, contact Mext through support@mext.app

1.3.3 How can I get technical support?​

To access the chat feature, simply locate the chat box at the bottom right corner of the web page. You can type your message there and our support team will assist you promptly. Alternatively, if you prefer to send an email, please reach out to us at support@mext.app. To ensure a quick resolution to your query, kindly provide your WhatsApp number and email address for easy communication. We value your time and are committed to providing efficient support to address any concerns you may have.

1.3.4 How do I get support if I have issues accessing the conference?​

Please see link to 1.3.2.

1.3.5 How to report a bug?​

To report a bug, please reach out to the Metaverse organizer directly or contact us at support@mext.app.